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Operational Environment in Hospitality ManagementLaajuus (5 cr)

Code: MZMA0112

Credits

5 op

Teaching language

  • Finnish

Responsible person

  • Karoliina Väisänen

Objective

You recognize the operating environment of the tourism and hospitality industry and sectors sub-areas. You are able to work in multicultural work environments and recognize diversity as part of the operating environment of service business.

Content

Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen

Qualifications

-.

Assessment criteria, approved/failed

Pass (S):
The student recognizes the field in the marata sector and the actors influencing to the sector. They understand the effects of cultural diversity in work environments. The student is able to collect and select information from different information resources.


Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.

Further information

Korkeakoulupolkuopinnot Gradian opiskelijoille.

Timing

13.01.2025 - 09.03.2025

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

School of Business

Teaching languages
  • Finnish
Seats

0 - 45

Degree programmes
  • Bachelor's Degree Programme in Service Business
Teachers
  • Laura Salo
Groups
  • MPT25KM
    Palveluliiketoiminnan tutkinto-ohjelma (AMK)
  • ZJAMPT25KM
    Avoin AMK, marata, AMK- Väylät,palveluliiketoiminta, monimuoto

Objectives

You recognize the operating environment of the tourism and hospitality industry and sectors sub-areas. You are able to work in multicultural work environments and recognize diversity as part of the operating environment of service business.

Content

Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen

Time and location

Online webinars in Zoom platform according to a schedule.
Participation in webinars requires a working camera, headphones, and a microphone.

Learning materials and recommended literature

Statistics, reports and studies in Tourism and Hospitality Industry
Work opportunities and competence needs in the future
Multi-cultural perspectives

Teaching methods

Webinars
Independent study and and familiarization with course materials
Group assignments
Individual assignments

According to Jamk’s degree regulations (Section 18), the attendance of the course participants will be checked three weeks after the start date of the implementation. The student’s activity in the course must be evident during this time as described in the first webinar. If the student has not been active for three weeks from the start of the course implementation, the teacher will cancel the student’s registration in Peppi.

The use of AI in the course is allowed, and its use should be mentioned in accordance with the recommendations of Arene and the guidelines of Jamk. If necessary, the instructions for each learning assignment will provide further details on how AI may be utilized in completing the task.

Practical training and working life connections

Get to know the job opportunities in the future.

Exam dates and retake possibilities

There's no exam during the course.

International connections

Tourism and Hospitality sector in Finland and globally
Multi-cultural perspectives

Alternative completion methods

Recognition of Prior Learning and Experience:
Accreditation (replacement and inclusion)
Recognition of informal learning
Detailed instructions can be found in the degree regulations and study guide.

Student workload

5 credits is 135 hours of studying.
The workload is distributed as follows:
Webinars 14 hours
Independent study and and familiarization with course materials 61 hours
Group assignments 25 hours
Individual assignments 35 hours

Content scheduling

There are two (2) main topics in the course:
Hospitality services in Finland and globally
Multi-cultural perspectives

Further information for students

Course will be evaluated on scale passed - failed.

Course will be passed without a grade (H):
The student recognizes the field of tourism and hospitality industry and the actors that influence it. The student understands the effects of cultural diversity in working environments. The student is able to collect and select information from various sources.

Course is assessed as Fail (0) if the student does not reach the minimum goals set for passing the course.

Evaluation scale

Pass/Fail

Evaluation criteria, pass/failed

Pass (S):
The student recognizes the field in the marata sector and the actors influencing to the sector. They understand the effects of cultural diversity in work environments. The student is able to collect and select information from different information resources.


Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.

Prerequisites

-.

Further information

Korkeakoulupolkuopinnot Gradian opiskelijoille.

Enrollment

01.08.2024 - 22.08.2024

Timing

26.08.2024 - 31.12.2024

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Business

Campus

Main Campus

Teaching languages
  • Finnish
Seats

0 - 45

Degree programmes
  • Bachelor's Degree Programme in Service Business
Teachers
  • Anne-Maria Raitio
  • Karoliina Väisänen
  • Laura Salo
Groups
  • MPT24S1
    Palveluliiketoiminnan tutkinto-ohjelma (AMK)
  • ZJAMPT24S1
    Avoin AMK, marata, AMK-väylät, palveluliiketoiminta, päivätoteutus

Objectives

You recognize the operating environment of the tourism and hospitality industry and sectors sub-areas. You are able to work in multicultural work environments and recognize diversity as part of the operating environment of service business.

Content

Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen

Time and location

Contact lessons at Rajakatu Main Campus.

Learning materials and recommended literature

Statistics, reports and studies in Tourism and Hospitality Industry
Work opportunities
Multi-cultural perspectives

Teaching methods

Lectures
Company visits
Visiting lecturers
Independent study and and familiarization with course materials
Group work
Individual reporting
Self-evaluation

Practical training and working life connections

During the course there will be visitors from the working life, some of whom are Jamk alumni. As possible, one or more company visits are organized during the course.

Exam dates and retake possibilities

There's no exam during the course.

Alternative completion methods

Recognition of Prior Learning and Experience:
Accreditation (replacement and inclusion)
Recognition of informal learning
Detailed instructions can be found in the degree regulations and study guide.

Student workload

5 credits is 135 hours of studying.
The workload is distributed as follows:
Contact lessons at Rajakatu Main Campus 35 hours
Independent study and and familiarization with course materials 45 hours
Group work 27 hours
Individual reporting 27 hours
Self-evaluation 1 hour

Content scheduling

There are two (2) main topics in the course:
Hospitality services in Finland and globally
Multi-cultural perspectives and working in multi-cultural team

Further information for students

Course will be passed without a grade (H):
The student recognizes the field of tourism and hospitality industry and the actors that influence it. The student understands the effects of cultural diversity in working environments. The student is able to collect and select information from various sources.

Course is assessed as Fail (0) if the student does not reach the minimum goals set for passing the course.

Evaluation scale

Pass/Fail

Evaluation criteria, pass/failed

Pass (S):
The student recognizes the field in the marata sector and the actors influencing to the sector. They understand the effects of cultural diversity in work environments. The student is able to collect and select information from different information resources.


Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.

Prerequisites

-.

Further information

Korkeakoulupolkuopinnot Gradian opiskelijoille.

Enrollment

20.11.2023 - 04.01.2024

Timing

01.01.2024 - 19.05.2024

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

School of Business

Campus

Main Campus

Teaching languages
  • Finnish
Seats

0 - 40

Degree programmes
  • Bachelor's Degree Programme in Service Business
Teachers
  • Laura Salo
Groups
  • MPT24KM
    Palveluliiketoiminnan tutkinto-ohjelma (AMK)
  • ZJAMPT24KM
    Avoin AMK, marata, AMK-polut, palveluliiketoiminta, monimuotototeutus

Objectives

You recognize the operating environment of the tourism and hospitality industry and sectors sub-areas. You are able to work in multicultural work environments and recognize diversity as part of the operating environment of service business.

Content

Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen

Time and location

Online webinars.

Learning materials and recommended literature

Statistics, reports and studies in Tourism and Hospitality Industry
Work opportunities and competence needs in the future
Multi-cultural perspectives

Teaching methods

Webinars
Independent study and and familiarization with course materials
Group working
Individual reporting
Self-evaluation

Practical training and working life connections

During the course there will be visitors from the working life, some of whom are Jamk alumni.

Exam dates and retake possibilities

There's no exam during the course.

International connections

Tourism and Hospitality sector in Finland and globally
Multi-cultural perspectives

Alternative completion methods

Recognition of Prior Learning and Experience:
Accreditation (replacement and inclusion)
Recognition of informal learning
Detailed instructions can be found in the degree regulations and study guide.

Student workload

5 credits is 135 hours of studying.
The workload is distributed as follows:
Webinars 14 hours
Independent study and and familiarization with course materials 61 hours
Group work 25 hours
Individual reporting 30 hours
Self-evaluation 5 hours

Content scheduling

There are two (2) main topics in the course:
Hospitality services in Finland and globally
Multi-cultural perspectives

Further information for students

Course will be evaluated on scale passed - failed.

Course will be passed without a grade (H):
The student recognizes the field of tourism and hospitality industry and the actors that influence it. The student understands the effects of cultural diversity in working environments. The student is able to collect and select information from various sources.

Course is assessed as Fail (0) if the student does not reach the minimum goals set for passing the course.

Evaluation scale

Pass/Fail

Evaluation criteria, pass/failed

Pass (S):
The student recognizes the field in the marata sector and the actors influencing to the sector. They understand the effects of cultural diversity in work environments. The student is able to collect and select information from different information resources.


Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.

Prerequisites

-.

Further information

Korkeakoulupolkuopinnot Gradian opiskelijoille.

Enrollment

01.08.2023 - 24.08.2023

Timing

28.08.2023 - 31.12.2023

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Business

Campus

Main Campus

Teaching languages
  • Finnish
Seats

0 - 40

Degree programmes
  • Bachelor's Degree Programme in Service Business
Teachers
  • Laura Salo
Groups
  • ZJAG23SMP
    Avoin AMK, marata, korkeakoulupolku
  • MPT23S1
    Palveluliiketoiminnan tutkinto-ohjelma (AMK)
  • ZJAMPT23S1
    Avoin AMK, marata, AMK-polut, palveluliiketoiminta, päivätoteutus

Objectives

You recognize the operating environment of the tourism and hospitality industry and sectors sub-areas. You are able to work in multicultural work environments and recognize diversity as part of the operating environment of service business.

Content

Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen

Time and location

Contact lessons at Rajakatu Main Campus.

Learning materials and recommended literature

Statistics, reports and studies in Tourism and Hospitality Industry
Work opportunities
Multi-cultural perspectives

Teaching methods

Lectures
Company visits
Visiting lecturers
Independent study and and familiarization with course materials
Group work
Individual reporting
Self-evaluation

Practical training and working life connections

During the course there will be visitors from the working life, some of whom are Jamk alumni. As possible, one or more company visits are organized during the course.

Exam dates and retake possibilities

There's no exam during the course.

Alternative completion methods

Recognition of Prior Learning and Experience:
Accreditation (replacement and inclusion)
Recognition of informal learning
Detailed instructions can be found in the degree regulations and study guide.

Student workload

5 credits is 135 hours of studying.
The workload is distributed as follows:
Contact lessons at Rajakatu Main Campus 35 hours
Independent study and and familiarization with course materials 45 hours
Group work 27 hours
Individual reporting 27 hours
Self-evaluation 1 hour

Content scheduling

There are two (2) main topics in the course:
Hospitality services in Finland and globally
Multi-cultural perspectives and working in multi-cultural team

Further information for students

Course will be passed without a grade (H):
The student recognizes the field of tourism and hospitality industry and the actors that influence it. The student understands the effects of cultural diversity in working environments. The student is able to collect and select information from various sources.

Course is assessed as Fail (0) if the student does not reach the minimum goals set for passing the course.

Evaluation scale

Pass/Fail

Evaluation criteria, pass/failed

Pass (S):
The student recognizes the field in the marata sector and the actors influencing to the sector. They understand the effects of cultural diversity in work environments. The student is able to collect and select information from different information resources.


Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.

Prerequisites

-.

Further information

Korkeakoulupolkuopinnot Gradian opiskelijoille.

Enrollment

01.11.2022 - 05.01.2023

Timing

02.01.2023 - 19.05.2023

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

School of Business

Teaching languages
  • Finnish
Seats

0 - 40

Degree programmes
  • Bachelor's Degree Programme in Service Business
Teachers
  • Jaana Kovanen
Groups
  • ZJAMPT23KM
    Avoin AMK, marata, AMK-polut, palveluliiketoiminta, monimuotototeutus
  • MPT23KM
    Palveluliiketoiminnan tutkinto-ohjelma (AMK)

Objectives

You recognize the operating environment of the tourism and hospitality industry and sectors sub-areas. You are able to work in multicultural work environments and recognize diversity as part of the operating environment of service business.

Content

Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen

Time and location

Webinars are conducted via Zoom

Learning materials and recommended literature

Statistics and reports in hospitality services
Work opportunities
Multi-cultural perpectives

Teaching methods

Webinars
Group work
Visiting lecturers
Self-study

Exam dates and retake possibilities

No exam

Alternative completion methods

Osaamisen tunnistaminen ja tunnustaminen:
Hyväksilukeminen (korvaaminen ja sisällyttäminen)
Muulla tavoin hankitun osaamisen tunnistaminen ja tunnustaminen
Opinnollistaminen
Tarkemmat ohjeet löytyvät tutkintosäännöstä ja opinto-oppaasta.

Student workload

5 credits is 135 hours of studying

Content scheduling

Hospitality management locally and globally
Multicultural perspectives
Sustainability in hospitality services

Further information for students

Avoin amk 10 (sisältyy max-paikkoihin)

Evaluation scale

Pass/Fail

Evaluation criteria, pass/failed

Pass (S):
The student recognizes the field in the marata sector and the actors influencing to the sector. They understand the effects of cultural diversity in work environments. The student is able to collect and select information from different information resources.


Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.

Prerequisites

-.

Further information

Korkeakoulupolkuopinnot Gradian opiskelijoille.

Enrollment

01.08.2022 - 25.08.2022

Timing

29.08.2022 - 30.10.2022

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

School of Business

Teaching languages
  • Finnish
Seats

0 - 45

Degree programmes
  • Bachelor's Degree Programme in Service Business
Teachers
  • Tomi Hiltunen
  • Elisa Närhi
Groups
  • ZJAMPT22SM
    Avoin AMK, marata, AMK-polut, palveluliiketoiminta, monimuotototeutus
  • MPT22SM
    Palveluliiketoiminnan tutkinto-ohjelma (AMK)

Objectives

You recognize the operating environment of the tourism and hospitality industry and sectors sub-areas. You are able to work in multicultural work environments and recognize diversity as part of the operating environment of service business.

Content

Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen

Time and location

29.8.-30.10.2022
Webinars are conducted via Zoom

Learning materials and recommended literature

Mara-alan tilastot, toimialaraportit ja tutkimukset sekä restonomin osaamisvaatimukset ja työllistyminen
Kurssilla osoitetut oppimateriaalit ja artikkelit monikulttuurisuudesta sekä kestävästä kehityksestä

Teaching methods

Webinars
Group work
Visiting lecturers
Self-study

Exam dates and retake possibilities

Opintojaksolla ei ole tenttiä

Alternative completion methods

Osaamisen tunnistaminen ja tunnustaminen:
Hyväksilukeminen (korvaaminen ja sisällyttäminen)
Muulla tavoin hankitun osaamisen tunnistaminen ja tunnustaminen
Opinnollistaminen
Tarkemmat ohjeet löytyvät tutkintosäännöstä ja opinto-oppaasta.

Student workload

5 credits is 135 hours of studying

Content scheduling

Opintojakso jakautuu kolmeen (3) keskeiseen teemaan:
Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen
Kestävän kehityksen elementit toimialalla kilpailukykyä vahvistavana tekijänä

Further information for students

Avoin amk 10 (sisältyy max-paikkoihin)

Evaluation scale

Pass/Fail

Evaluation criteria, pass/failed

Pass (S):
The student recognizes the field in the marata sector and the actors influencing to the sector. They understand the effects of cultural diversity in work environments. The student is able to collect and select information from different information resources.


Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.

Prerequisites

-.

Further information

Korkeakoulupolkuopinnot Gradian opiskelijoille.

Enrollment

01.08.2022 - 25.08.2022

Timing

29.08.2022 - 30.10.2022

Number of ECTS credits allocated

5 op

Mode of delivery

Face-to-face

Unit

School of Business

Campus

Main Campus

Teaching languages
  • Finnish
Seats

0 - 35

Degree programmes
  • Bachelor's Degree Programme in Service Business
Teachers
  • Tomi Hiltunen
  • Elisa Närhi
Groups
  • ZJA21SMG
    Avoin amk, marata, korkeakoulupolku, Gradia
  • MPT22S1
    Palveluliiketoiminnan tutkinto-ohjelma (AMK)
  • ZJAMPT22S1
    Avoin AMK, marata, AMK-polut, palveluliiketoiminta, päivätoteutus

Objectives

You recognize the operating environment of the tourism and hospitality industry and sectors sub-areas. You are able to work in multicultural work environments and recognize diversity as part of the operating environment of service business.

Content

Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen

Time and location

29.8.-30.10. at Rajakatu Main campus.

Learning materials and recommended literature

Mara-alan tilastot, toimialaraportit ja tutkimukset sekä restonomin osaamisvaatimukset ja työllistyminen
Kurssilla osoitetut oppimateriaalit ja artikkelit monikulttuurisuudesta sekä kestävästä kehityksestä

Teaching methods

Lectures
Company visits
Visiting lecturers
Self-study
Group work

Exam dates and retake possibilities

Opintojaksolla ei ole tenttiä

Alternative completion methods

Osaamisen tunnistaminen ja tunnustaminen:
Hyväksilukeminen (korvaaminen ja sisällyttäminen)
Muulla tavoin hankitun osaamisen tunnistaminen ja tunnustaminen
Opinnollistaminen
Tarkemmat ohjeet löytyvät tutkintosäännöstä ja opinto-oppaasta.

Student workload

5 credits is 135 hours

Content scheduling

Opintojakso jakautuu kolmeen (3) keskeiseen teemaan:
Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen
Kestävän kehityksen elementit toimialalla kilpailukykyä vahvistavana tekijänä

Further information for students

Avoin amk 5 (Gradian korkeakoulupolkulaiset sis. max-määrään)
Hyväksytty (S):
Opiskelija tunnistaa marata-alan toimintakentän ja siinä vaikuttavat toimijat. Hän ymmärtää kulttuurisen monimuotoisuuden vaikutukset työympäristöissä. Opiskelija osaa kerätä ja valita tietoa erilaisista tietovarannoista.


Hylätty (0): Opintojakso on hylätty, mikäli opiskelija ei saavuta opintojakson läpäisylle asetettuja minimitavoitteita.

Evaluation scale

Pass/Fail

Evaluation criteria, pass/failed

Pass (S):
The student recognizes the field in the marata sector and the actors influencing to the sector. They understand the effects of cultural diversity in work environments. The student is able to collect and select information from different information resources.


Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.

Prerequisites

-.

Further information

Korkeakoulupolkuopinnot Gradian opiskelijoille.