Operational Environment in Hospitality ManagementLaajuus (5 cr)
Code: MZMA0112
Credits
5 op
Teaching language
- Finnish
Responsible person
- Karoliina Väisänen
Objective
You recognize the operating environment of the tourism and hospitality industry and sectors sub-areas. You are able to work in multicultural work environments and recognize diversity as part of the operating environment of service business.
Content
Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen
Qualifications
-.
Assessment criteria, approved/failed
Pass (S):
The student recognizes the field in the marata sector and the actors influencing to the sector. They understand the effects of cultural diversity in work environments. The student is able to collect and select information from different information resources.
Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.
Further information
Korkeakoulupolkuopinnot Gradian opiskelijoille.
Timing
13.01.2025 - 09.03.2025
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Online learning
Unit
School of Business
Teaching languages
- Finnish
Seats
0 - 45
Degree programmes
- Bachelor's Degree Programme in Service Business
Teachers
- Laura Salo
Groups
-
MPT25KMPalveluliiketoiminnan tutkinto-ohjelma (AMK)
-
ZJAMPT25KMAvoin AMK, marata, AMK- Väylät,palveluliiketoiminta, monimuoto
Objectives
You recognize the operating environment of the tourism and hospitality industry and sectors sub-areas. You are able to work in multicultural work environments and recognize diversity as part of the operating environment of service business.
Content
Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen
Time and location
Online webinars in Zoom platform according to a schedule.
Participation in webinars requires a working camera, headphones, and a microphone.
Learning materials and recommended literature
Statistics, reports and studies in Tourism and Hospitality Industry
Work opportunities and competence needs in the future
Multi-cultural perspectives
Teaching methods
Webinars
Independent study and and familiarization with course materials
Group assignments
Individual assignments
According to Jamk’s degree regulations (Section 18), the attendance of the course participants will be checked three weeks after the start date of the implementation. The student’s activity in the course must be evident during this time as described in the first webinar. If the student has not been active for three weeks from the start of the course implementation, the teacher will cancel the student’s registration in Peppi.
The use of AI in the course is allowed, and its use should be mentioned in accordance with the recommendations of Arene and the guidelines of Jamk. If necessary, the instructions for each learning assignment will provide further details on how AI may be utilized in completing the task.
Practical training and working life connections
Get to know the job opportunities in the future.
Exam dates and retake possibilities
There's no exam during the course.
International connections
Tourism and Hospitality sector in Finland and globally
Multi-cultural perspectives
Alternative completion methods
Recognition of Prior Learning and Experience:
Accreditation (replacement and inclusion)
Recognition of informal learning
Detailed instructions can be found in the degree regulations and study guide.
Student workload
5 credits is 135 hours of studying.
The workload is distributed as follows:
Webinars 14 hours
Independent study and and familiarization with course materials 61 hours
Group assignments 25 hours
Individual assignments 35 hours
Content scheduling
There are two (2) main topics in the course:
Hospitality services in Finland and globally
Multi-cultural perspectives
Further information for students
Course will be evaluated on scale passed - failed.
Course will be passed without a grade (H):
The student recognizes the field of tourism and hospitality industry and the actors that influence it. The student understands the effects of cultural diversity in working environments. The student is able to collect and select information from various sources.
Course is assessed as Fail (0) if the student does not reach the minimum goals set for passing the course.
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
Pass (S):
The student recognizes the field in the marata sector and the actors influencing to the sector. They understand the effects of cultural diversity in work environments. The student is able to collect and select information from different information resources.
Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.
Prerequisites
-.
Further information
Korkeakoulupolkuopinnot Gradian opiskelijoille.
Enrollment
01.08.2024 - 22.08.2024
Timing
26.08.2024 - 31.12.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Business
Campus
Main Campus
Teaching languages
- Finnish
Seats
0 - 45
Degree programmes
- Bachelor's Degree Programme in Service Business
Teachers
- Anne-Maria Raitio
- Karoliina Väisänen
- Laura Salo
Groups
-
MPT24S1Palveluliiketoiminnan tutkinto-ohjelma (AMK)
-
ZJAMPT24S1Avoin AMK, marata, AMK-väylät, palveluliiketoiminta, päivätoteutus
Objectives
You recognize the operating environment of the tourism and hospitality industry and sectors sub-areas. You are able to work in multicultural work environments and recognize diversity as part of the operating environment of service business.
Content
Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen
Time and location
Contact lessons at Rajakatu Main Campus.
Learning materials and recommended literature
Statistics, reports and studies in Tourism and Hospitality Industry
Work opportunities
Multi-cultural perspectives
Teaching methods
Lectures
Company visits
Visiting lecturers
Independent study and and familiarization with course materials
Group work
Individual reporting
Self-evaluation
Practical training and working life connections
During the course there will be visitors from the working life, some of whom are Jamk alumni. As possible, one or more company visits are organized during the course.
Exam dates and retake possibilities
There's no exam during the course.
Alternative completion methods
Recognition of Prior Learning and Experience:
Accreditation (replacement and inclusion)
Recognition of informal learning
Detailed instructions can be found in the degree regulations and study guide.
Student workload
5 credits is 135 hours of studying.
The workload is distributed as follows:
Contact lessons at Rajakatu Main Campus 35 hours
Independent study and and familiarization with course materials 45 hours
Group work 27 hours
Individual reporting 27 hours
Self-evaluation 1 hour
Content scheduling
There are two (2) main topics in the course:
Hospitality services in Finland and globally
Multi-cultural perspectives and working in multi-cultural team
Further information for students
Course will be passed without a grade (H):
The student recognizes the field of tourism and hospitality industry and the actors that influence it. The student understands the effects of cultural diversity in working environments. The student is able to collect and select information from various sources.
Course is assessed as Fail (0) if the student does not reach the minimum goals set for passing the course.
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
Pass (S):
The student recognizes the field in the marata sector and the actors influencing to the sector. They understand the effects of cultural diversity in work environments. The student is able to collect and select information from different information resources.
Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.
Prerequisites
-.
Further information
Korkeakoulupolkuopinnot Gradian opiskelijoille.
Enrollment
20.11.2023 - 04.01.2024
Timing
01.01.2024 - 19.05.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Online learning
Unit
School of Business
Campus
Main Campus
Teaching languages
- Finnish
Seats
0 - 40
Degree programmes
- Bachelor's Degree Programme in Service Business
Teachers
- Laura Salo
Groups
-
MPT24KMPalveluliiketoiminnan tutkinto-ohjelma (AMK)
-
ZJAMPT24KMAvoin AMK, marata, AMK-polut, palveluliiketoiminta, monimuotototeutus
Objectives
You recognize the operating environment of the tourism and hospitality industry and sectors sub-areas. You are able to work in multicultural work environments and recognize diversity as part of the operating environment of service business.
Content
Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen
Time and location
Online webinars.
Learning materials and recommended literature
Statistics, reports and studies in Tourism and Hospitality Industry
Work opportunities and competence needs in the future
Multi-cultural perspectives
Teaching methods
Webinars
Independent study and and familiarization with course materials
Group working
Individual reporting
Self-evaluation
Practical training and working life connections
During the course there will be visitors from the working life, some of whom are Jamk alumni.
Exam dates and retake possibilities
There's no exam during the course.
International connections
Tourism and Hospitality sector in Finland and globally
Multi-cultural perspectives
Alternative completion methods
Recognition of Prior Learning and Experience:
Accreditation (replacement and inclusion)
Recognition of informal learning
Detailed instructions can be found in the degree regulations and study guide.
Student workload
5 credits is 135 hours of studying.
The workload is distributed as follows:
Webinars 14 hours
Independent study and and familiarization with course materials 61 hours
Group work 25 hours
Individual reporting 30 hours
Self-evaluation 5 hours
Content scheduling
There are two (2) main topics in the course:
Hospitality services in Finland and globally
Multi-cultural perspectives
Further information for students
Course will be evaluated on scale passed - failed.
Course will be passed without a grade (H):
The student recognizes the field of tourism and hospitality industry and the actors that influence it. The student understands the effects of cultural diversity in working environments. The student is able to collect and select information from various sources.
Course is assessed as Fail (0) if the student does not reach the minimum goals set for passing the course.
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
Pass (S):
The student recognizes the field in the marata sector and the actors influencing to the sector. They understand the effects of cultural diversity in work environments. The student is able to collect and select information from different information resources.
Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.
Prerequisites
-.
Further information
Korkeakoulupolkuopinnot Gradian opiskelijoille.
Enrollment
01.08.2023 - 24.08.2023
Timing
28.08.2023 - 31.12.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Business
Campus
Main Campus
Teaching languages
- Finnish
Seats
0 - 40
Degree programmes
- Bachelor's Degree Programme in Service Business
Teachers
- Laura Salo
Groups
-
ZJAG23SMPAvoin AMK, marata, korkeakoulupolku
-
MPT23S1Palveluliiketoiminnan tutkinto-ohjelma (AMK)
-
ZJAMPT23S1Avoin AMK, marata, AMK-polut, palveluliiketoiminta, päivätoteutus
Objectives
You recognize the operating environment of the tourism and hospitality industry and sectors sub-areas. You are able to work in multicultural work environments and recognize diversity as part of the operating environment of service business.
Content
Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen
Time and location
Contact lessons at Rajakatu Main Campus.
Learning materials and recommended literature
Statistics, reports and studies in Tourism and Hospitality Industry
Work opportunities
Multi-cultural perspectives
Teaching methods
Lectures
Company visits
Visiting lecturers
Independent study and and familiarization with course materials
Group work
Individual reporting
Self-evaluation
Practical training and working life connections
During the course there will be visitors from the working life, some of whom are Jamk alumni. As possible, one or more company visits are organized during the course.
Exam dates and retake possibilities
There's no exam during the course.
Alternative completion methods
Recognition of Prior Learning and Experience:
Accreditation (replacement and inclusion)
Recognition of informal learning
Detailed instructions can be found in the degree regulations and study guide.
Student workload
5 credits is 135 hours of studying.
The workload is distributed as follows:
Contact lessons at Rajakatu Main Campus 35 hours
Independent study and and familiarization with course materials 45 hours
Group work 27 hours
Individual reporting 27 hours
Self-evaluation 1 hour
Content scheduling
There are two (2) main topics in the course:
Hospitality services in Finland and globally
Multi-cultural perspectives and working in multi-cultural team
Further information for students
Course will be passed without a grade (H):
The student recognizes the field of tourism and hospitality industry and the actors that influence it. The student understands the effects of cultural diversity in working environments. The student is able to collect and select information from various sources.
Course is assessed as Fail (0) if the student does not reach the minimum goals set for passing the course.
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
Pass (S):
The student recognizes the field in the marata sector and the actors influencing to the sector. They understand the effects of cultural diversity in work environments. The student is able to collect and select information from different information resources.
Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.
Prerequisites
-.
Further information
Korkeakoulupolkuopinnot Gradian opiskelijoille.
Enrollment
01.11.2022 - 05.01.2023
Timing
02.01.2023 - 19.05.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Online learning
Unit
School of Business
Teaching languages
- Finnish
Seats
0 - 40
Degree programmes
- Bachelor's Degree Programme in Service Business
Teachers
- Jaana Kovanen
Groups
-
ZJAMPT23KMAvoin AMK, marata, AMK-polut, palveluliiketoiminta, monimuotototeutus
-
MPT23KMPalveluliiketoiminnan tutkinto-ohjelma (AMK)
Objectives
You recognize the operating environment of the tourism and hospitality industry and sectors sub-areas. You are able to work in multicultural work environments and recognize diversity as part of the operating environment of service business.
Content
Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen
Time and location
Webinars are conducted via Zoom
Learning materials and recommended literature
Statistics and reports in hospitality services
Work opportunities
Multi-cultural perpectives
Teaching methods
Webinars
Group work
Visiting lecturers
Self-study
Exam dates and retake possibilities
No exam
Alternative completion methods
Osaamisen tunnistaminen ja tunnustaminen:
Hyväksilukeminen (korvaaminen ja sisällyttäminen)
Muulla tavoin hankitun osaamisen tunnistaminen ja tunnustaminen
Opinnollistaminen
Tarkemmat ohjeet löytyvät tutkintosäännöstä ja opinto-oppaasta.
Student workload
5 credits is 135 hours of studying
Content scheduling
Hospitality management locally and globally
Multicultural perspectives
Sustainability in hospitality services
Further information for students
Avoin amk 10 (sisältyy max-paikkoihin)
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
Pass (S):
The student recognizes the field in the marata sector and the actors influencing to the sector. They understand the effects of cultural diversity in work environments. The student is able to collect and select information from different information resources.
Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.
Prerequisites
-.
Further information
Korkeakoulupolkuopinnot Gradian opiskelijoille.
Enrollment
01.08.2022 - 25.08.2022
Timing
29.08.2022 - 30.10.2022
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Online learning
Unit
School of Business
Teaching languages
- Finnish
Seats
0 - 45
Degree programmes
- Bachelor's Degree Programme in Service Business
Teachers
- Tomi Hiltunen
- Elisa Närhi
Groups
-
ZJAMPT22SMAvoin AMK, marata, AMK-polut, palveluliiketoiminta, monimuotototeutus
-
MPT22SMPalveluliiketoiminnan tutkinto-ohjelma (AMK)
Objectives
You recognize the operating environment of the tourism and hospitality industry and sectors sub-areas. You are able to work in multicultural work environments and recognize diversity as part of the operating environment of service business.
Content
Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen
Time and location
29.8.-30.10.2022
Webinars are conducted via Zoom
Learning materials and recommended literature
Mara-alan tilastot, toimialaraportit ja tutkimukset sekä restonomin osaamisvaatimukset ja työllistyminen
Kurssilla osoitetut oppimateriaalit ja artikkelit monikulttuurisuudesta sekä kestävästä kehityksestä
Teaching methods
Webinars
Group work
Visiting lecturers
Self-study
Exam dates and retake possibilities
Opintojaksolla ei ole tenttiä
Alternative completion methods
Osaamisen tunnistaminen ja tunnustaminen:
Hyväksilukeminen (korvaaminen ja sisällyttäminen)
Muulla tavoin hankitun osaamisen tunnistaminen ja tunnustaminen
Opinnollistaminen
Tarkemmat ohjeet löytyvät tutkintosäännöstä ja opinto-oppaasta.
Student workload
5 credits is 135 hours of studying
Content scheduling
Opintojakso jakautuu kolmeen (3) keskeiseen teemaan:
Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen
Kestävän kehityksen elementit toimialalla kilpailukykyä vahvistavana tekijänä
Further information for students
Avoin amk 10 (sisältyy max-paikkoihin)
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
Pass (S):
The student recognizes the field in the marata sector and the actors influencing to the sector. They understand the effects of cultural diversity in work environments. The student is able to collect and select information from different information resources.
Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.
Prerequisites
-.
Further information
Korkeakoulupolkuopinnot Gradian opiskelijoille.
Enrollment
01.08.2022 - 25.08.2022
Timing
29.08.2022 - 30.10.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Face-to-face
Unit
School of Business
Campus
Main Campus
Teaching languages
- Finnish
Seats
0 - 35
Degree programmes
- Bachelor's Degree Programme in Service Business
Teachers
- Tomi Hiltunen
- Elisa Närhi
Groups
-
ZJA21SMGAvoin amk, marata, korkeakoulupolku, Gradia
-
MPT22S1Palveluliiketoiminnan tutkinto-ohjelma (AMK)
-
ZJAMPT22S1Avoin AMK, marata, AMK-polut, palveluliiketoiminta, päivätoteutus
Objectives
You recognize the operating environment of the tourism and hospitality industry and sectors sub-areas. You are able to work in multicultural work environments and recognize diversity as part of the operating environment of service business.
Content
Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen
Time and location
29.8.-30.10. at Rajakatu Main campus.
Learning materials and recommended literature
Mara-alan tilastot, toimialaraportit ja tutkimukset sekä restonomin osaamisvaatimukset ja työllistyminen
Kurssilla osoitetut oppimateriaalit ja artikkelit monikulttuurisuudesta sekä kestävästä kehityksestä
Teaching methods
Lectures
Company visits
Visiting lecturers
Self-study
Group work
Exam dates and retake possibilities
Opintojaksolla ei ole tenttiä
Alternative completion methods
Osaamisen tunnistaminen ja tunnustaminen:
Hyväksilukeminen (korvaaminen ja sisällyttäminen)
Muulla tavoin hankitun osaamisen tunnistaminen ja tunnustaminen
Opinnollistaminen
Tarkemmat ohjeet löytyvät tutkintosäännöstä ja opinto-oppaasta.
Student workload
5 credits is 135 hours
Content scheduling
Opintojakso jakautuu kolmeen (3) keskeiseen teemaan:
Marata-ala Suomessa ja kansainvälisesti
Monikulttuurisuusosaaminen, monikulttuurisessa tiimissä toimiminen
Kestävän kehityksen elementit toimialalla kilpailukykyä vahvistavana tekijänä
Further information for students
Avoin amk 5 (Gradian korkeakoulupolkulaiset sis. max-määrään)
Hyväksytty (S):
Opiskelija tunnistaa marata-alan toimintakentän ja siinä vaikuttavat toimijat. Hän ymmärtää kulttuurisen monimuotoisuuden vaikutukset työympäristöissä. Opiskelija osaa kerätä ja valita tietoa erilaisista tietovarannoista.
Hylätty (0): Opintojakso on hylätty, mikäli opiskelija ei saavuta opintojakson läpäisylle asetettuja minimitavoitteita.
Evaluation scale
Pass/Fail
Evaluation criteria, pass/failed
Pass (S):
The student recognizes the field in the marata sector and the actors influencing to the sector. They understand the effects of cultural diversity in work environments. The student is able to collect and select information from different information resources.
Fail (0): The grade is fail, if the student does not meet the minimum criteria set for the course.
Prerequisites
-.
Further information
Korkeakoulupolkuopinnot Gradian opiskelijoille.